When are my reservation payments due and what types of payment is accepted?
Initial Payment: An Initial Payment equal to 50% of the Total Reservation Amount is due when the reservation is booked. The payment must be made in US funds by cash, check, money order or credit card.
Final Payment: The Final Payment for the remaining 50% of the Total Reservation Amount is due 90 days prior to your Scheduled Arrival Date. The Final Payment will automatically be charged to your credit card, unless you advise us otherwise. If your Final
Payment is not received by this due date, your reservation may be subject to cancellation.
What is your cancellation policy?
Any reservation cancelled before the Final Payment is due (90 days before your Scheduled Arrival Date) is subject to a $100 cancellation fee. Reservations cancelled less than 90 days from your Scheduled Arrival Date are non-refundable.
Cancellations for bookings made within 60 days of a Guests Scheduled Arrival Date are non-refundable.
Any amounts forfeited as a result of a cancelled reservation can be applied to future reservations booked with us within twelve months following the cancellation.
We suggest that you obtain travel insurance to hedge against the risk of losing any reservation amounts paid (including, but not limited to, mandatory evacuation at the property due to adverse weather or other natural disasters).
What are check-out and check-in times?
Your vacation property should be available for check-in at 3:00 PM for condominiums and 4:00 PM for homes on your arrival date.
We ask that you check out by 10:00 AM to give our Cleaners enough time to get the home ready for any Guests scheduled to arrive on your check-out day.
You may extend their check-out time to 7:00 PM for an additional charge of 50% of the nightly rate. For check-outs after 7:00 PM, a full day’s nightly rate will apply. We require a 72-hour notice of your desire for a late check-out, so we can insure there’s
not a conflict with the next Guest.
What is your minimum stay?
Usually there is a 5-night minimum stay for homes and 3-night minimum stay for condos. During the holiday period, there’s a 14-night minimum stay for all home bookings and a 7-night minimum stay for all condos.
How do I secure my valuables?
When you rent a property, you assume full responsibility for the unit and its contents, including your own personal property. Always lock the screens, doors and windows when you leave. We also suggest always locking your rental car. We will provide a small
safe at the property to lock your valuables in.
How far will I be from the beach?
All our properties are in the Poipu resort area and some are directly across from the beach. In any case, you’re no more than a short car ride to any of the spectacular beaches in the Poipu area. Many of our vacation homes have private pools.
How far is the Poipu resort area from the Lihue airport?
The Poipu resort area is about fifteen miles from the Lihue airport and it should take about 30 to 40 minutes (depending upon traffic) to get here. While most of our Guests rent cars to maneuver around the island, there are also taxis, shuttles, Uber and
Lyft drivers available.
What fees and expenses are included in my reservation?
The reservation fee includes a) your Rental Rate, which is calculated as your nightly rate multiplied by the number of nights during your stay, b) a Cleaning Fee, c) Gross Excise Tax (4.166%) and Transient Accommodations Tax (10.25%) paid on the Rental Rate
and Cleaning Fee, c) a $ 50 Processing Fee and d) an optional Property Damage Waiver fee of $9 per night or a refundable Security Deposit.
How do I pick up the keys to my vacation home?
Each property has a lockbox which contains a key to your vacation home. Additional keys are inside your vacation home. We ask that you replace the key in the lockbox when you leave the vacation home each day, in case any maintenance work needs to be done
when you’re away.