Garden Island Rentals – Guest/Rental Agreement

Please read thoroughly!

This Rental Agreement and Contract is a legally binding agreement made and entered into as of the Reservation Date written below by and between the undersigned person(s) or company (the “Guest”) and the undersigned owner, manager or agent (“Rental Agent”), pursuant to which the Guest has agreed to rent the residence described below (the “Property”), for the duration of the Rental term for the Total Rental Fee and other good and valuable consideration as described herein.

Deposits and Payments:

Initial Payment: The payment of a non-refundable $50 Processing Fee is due when the reservation is booked. In addition, a valid credit card number and/or Security Deposit is required for all reservations. The payment must be made in US funds by cash, check, money order or credit card. Our receipt of your Processing Fee and/or Security Deposit will confirm your reservation until your Final Payment is due.

Final Payment: The Final Payment for Rent, Cleaning and other fees, and Taxes is due 90 days prior to each Guest’s arrival date. The payment must be made in US funds by cash, check, money order or credit card. The Final Payment will automatically be charged to your credit card, unless you advise us otherwise. If your Final Payment is not received by the due date, your reservation will no longer be confirmed and will be subject to cancellation.

Cancellations and Refunds:

Any reservation cancelled after an Initial Payment has been received is subject to a $100 cancellation fee, meaning that you will only be refunded for amounts paid in excess of $100. If you cancel your reservation after the Final Payment’s due date, all amounts paid are non-refundable. Any amounts forfeited as a result of a cancelled reservation can be applied to future reservations booked with us twelve months following the cancellation.

Cancellations for bookings made within 90 days of a Guest’s arrival date are non-refundable.

Should the owner of the property decide to remove their property from the Garden Island Rentals vacation rental program, the guest shall not hold Garden Island Rentals liable. Garden Island rentals will offer to relocate to comparable accommodations if they are available. If a comparable accommodation is not available, the guest will receive a full refund for the reservation amount paid. Garden Island Rentals is not responsible for events beyond its control, (e.g. inclement weather or construction activities near the property). We strongly suggest that Guests obtain travel insurance to hedge against the risk of losing any reservation amounts paid (including but not limited to mandatory evacuation at the property due to adverse weather or natural disaster).

Check-in and Check-out times:

Your vacation condo should be available for check-in at 3:00 PM on your arrival date. For homes, check-in time is 4:00 PM on your arrival date. We ask that Guests check out by 10:00 AM to give our Cleaners enough time to get the home ready for any Guests scheduled to arrive on your check-out day. Failure to check on time could result in additional fees.

Guests may extend their check-out time to 7:00 PM for an additional charge of 50% of the nightly rate. For a check-out after 7:00 PM, a full day’s nightly rate will apply. We require a 72-hour notice of your desire for a late check-out, so we can insure there’s not a conflict with the next Guest.

Condition and Use of Property:

The information presented while deemed reliable is not guaranteed. Properties are individually and privately owned and reflect different styles and decors as setup by the owner. Every effort has been made to provide accurate descriptions. The property is provided in “as is” condition. Rental agent shall use its best efforts to ensure the operation of all amenities on the Property.

Guest acknowledges that use of amenities such as hot tubs, pools, spas, fireplaces, decks and the like may be potentially dangerous and involve potential risks if improperly used, particular with regard to children and such use is at the Guest’s own risk. Guest shall use the property for residential purposes only and in a careful manner to prevent any damage or loss to the Property and keep the Property in clean and sanitary condition at all times. Guest and any additional permitted guests shall refrain from loud noise and shall not disturb, annoy, endanger, or inconvenience neighbors, nor shall Guest use the Property for any immoral, offensive or unlawful purposes, nor violate any law, association rules or ordinance, nor commit waste or nuisance on or about the Property.

Property Equipment and Supplies:

All properties managed by Garden Island Rentals are equipped for basic vacation needs. Bed linens and towels are available for the number of guests indicated on the guest agreement. Kitchen utensils and a starter supply of soap and paper products are available upon check in. If any additional supplies are needed, guests will need to bring or purchase additional supplies.

Telephones are provided at each of the properties managed by Garden Island Rentals and local calls are free of charge. If long distance phone calls are made while on property additional telephone charges will be applied to the guest.

All maintenance problems during your stay on property will be handled in a timely and professional manner. No refunds will be applied due to any malfunction of equipment on the property which includes but is not limited to TVs, DVDs, hot water heaters, stoves, refrigerators, dishwashers, washer/dryer units, BBQ equipment and air conditioner units.

Not all properties have central air conditioning so please check property description for details.

Maximum Occupancy Policy:

Each property has a specific maximum occupancy. Guests are responsible for making note of the number of guests allowed in each property prior to making a reservation. If the maximum occupancy is exceeded without management approval you will be evicted and charged a minimum of $250.

Since our properties are located in residential areas they are rented for personal use only. No weddings, receptions, luau’s or parties of any kind are strictly prohibited. If guests engage in any of these activities while on property without notice to Garden Island Rentals they risk forfeiture of their deposit, reservation amounts paid, and immediate eviction.

No Smoking Policy:

All of our properties have a strict non-smoking policy inside the home. At some of our properties this also includes the lanai and or patio areas. If it is determined that a guest has violated this policy while on property a $250 fine will be charged.


No pets are allowed on any of the properties under management by Garden Island Rentals. In the event evidence is found that a pet was brought onto the property without the approval of Garden Island Rentals the guest will be charged a minimum of $500 for the additional cleaning and repair of any damages caused by such pet.

Cleaning Charges:

Outclean charges vary by property. When you depart a professional cleaning service comes to clean the property and to prepare it for the next group of visitors. Since the property you are staying at is a private residence, we expect the property to left in a “neat” condition. If the unit is left in a condition that requires additional cleaning time by the professional cleaning staff, additional charges will be applied. A check list of items to complete before departure will be available for review in the guest book on property. We strongly suggest you follow these instructions to ensure no additional charges are applied.

Travel Protection (US Residents Only)

CSA Vacation Rental Insurance has been made available with your reservation. Vacation Rental Insurance reimburses for pre-paid, non-refundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation investment. We strongly advise any traveler to purchase this protection. If you have not elected to purchase protection you have read and understand our cancellation policy and choose not to purchase Travel Protection.


The Guest agrees that Garden Island Rentals shall not be liable to Guest, other guests in party, invitees or any other person for any injury, loss or damage to any person or property on the rental premises. Guest shall hold Garden Island Rentals harmless and indemnified from and against all loss or damage that occur by use, misuse or abuse of any part of or fixture on premises, surrounding areas and from or against any omission, neglect, of the guest and his/her guests or invitees. The guest acknowledges that Garden Island Rentals only in the capacity as Agent for the property owner and assumes no liability thereunder.

All of the properties managed by Garden Island Rentals are privately owned. Owners of the home and property are not responsible for any accidents, injuries or illnesses that occur while on the premises or from use of any items provided for guest use. The homeowners and Garden Island Rentals are not responsible the loss of personal belongings or valuables of the guest. By accepting this reservation and agreement, it is agreed that all guests are accepting the risk of any harm arising from their use of the premises or others whom they invite to use the premise and items provided for guest use.

General Provisions:

This agreement contains the entire agreement between the parties with regard to the rental of the Property, and any changes, amendments or modifications hereof shall be void unless the same are in writing and signed by both the Guest and Rental Agent. This Agreement shall be governed by the laws of the State of Hawaii. The words “rental agent” and “guest” shall their respective heirs, successors or representatives. The waiver or failure to enforce any breach or provision of this Agreement shall not be considered a waiver of that or any other provision in any subsequent breach thereof. If any provision herein is held invalid, the remainder of the Agreement shall not be affected. This agreement may be signed in one or more counterparts, each of which is an original, but taken together constitute one in the same instrument. Execution of a digital signature shall be deemed a valid signature.


Kauai Rentals PO Box 57 Koloa, Hawaii 96756 808-742-9537

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